Facil Tech Support

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Tech Support Agreements

Facil support is available by an annual support agreement.  One year of support for a multi user Facil or Facil Centro license is only $250.  For a single user license, support is just $150 per year.

Tech Support includes:

  • Any number of Support contacts by EMail or phone, for everyone in your organization.

  • Remote connection to your computer when needed.

  • All Facil updates issued while you are under a Support agreement are included free of charge! 

Reinstating An Expired Support Agreement

When an expired support agreement is renewed, you'll receive both the next year of support and an update to the most current version of Facil. Only the current version of Facil is supported and every organization being supported has that current version as part of their support.

Because the annual support fee includes program updates, if a new version of Facil has been released since your previous Support Agreement expired an additional Update Fee will be charged.  The Update Fee is $150 for each version released since your last Support period. 

A "version" is a major revision to the program and is indicated by the version number seen on your Main Menu.  Here is a list of the Facil versions and their initial release dates.

 
Facil Version Release Date
4.3 12/26/2002
4.4 12/12/2003
4.5 6/25/2007
5.0 9/1/2009
5.1 11/15/2013

Remote Connection Software

Click here to download the Becker Software remote connection software.  Just run the file if your browser offers that option - or save the downloaded file to your desktop and run it.  No installation is required.

When the program asks permission to run, it will identify itself as "TeamViewer GMBH" - the system that enables the remote connection.

The remote connection is completely secured and protected by a randomly generated password that you must provide to Becker Software before we can connect.

 

Facil Data Management Software for Media Access Centers Facil Home Page      Becker Software Home Page
All Material Copyright 2009, Becker Software, Tucson, Arizona This Page Updated 11/15/2013