Tech Docs: Can't Send Email - ActiveX Error 429 (Facil 5)

You can't send email from Facil...

When you try to send email, you get the error message "Error #429, ActiveX Component can't create object." or something very similar.  This is usually due to the Facil installation program not registering the email engine (the "ActiveX Component") for Facil.  The fix given below should be permanent.

Fixing the Problem

You'll need to know what version of Windows you are using.  To find out, go to the Start menu, right click on Computer and select Properties.  Then follow the directions below for the correct version of Windows.

When you run the batch file as instructed, a black and white "command" window will open.  You should see a message saying "DLLRegisterServer in .\AddEmail.DLL succeeded." or something very similar.  Press any key to close the window and you're done.  You can run the batch file anytime the problem occurs, even while Facil is running.

Windows XP

Open the Facil Program folder (C:\Program Files\Facil 5) on the workstation where the problem occurs.  Double click on the file "RegAddEmail.bat" 

If you don't have the RegAddEmail.bat file, just open Notepad, copy and paste the following two lines of text, and save the file as RegAddEmail.bat in your Facil program folder:

regsvr32 AddEmail.dll

pause

Windows Vista, 7, 8, 8.1 or 10 - 32 bit

Open the Facil Program folder (C:\Program Files\Facil 5) on the workstation where the problem occurs.  Locate the file "RegAddEmail.bat"  Right-click on the file and select "Run As Adminstrator".  If you don't have Adminstrator privileges on your login, you'll need to get someone who is an Adminstrator to log in and do this for you.

If you don't have the RegAddEmail.bat file, just open Notepad, copy and paste the following two lines of text, and save the file as RegAddEmail.bat in your Facil program folder:

regsvr32 AddEmail.dll

pause

Windows Vista, 7, 8, 8.1 or 10 - 64 bit

Open the Facil Program folder (C:\Program Files (x86)\Facil 5) on the workstation where the problem occurs.  Locate the file "RegAddEmail64.bat"  Right-click on the file and select "Run As Adminstrator".  If you don't have Adminstrator privileges on your login, you'll need to get someone who is an Adminstrator to log in and do this for you.

If you don't have the RegAddEmail64.bat file, just open Notepad, copy and paste the following two lines of text, and save the file as RegAddEmail64.bat in your Facil program folder:

C:\Windows\SysWOW64\regsvr32 C:\Windows\SysWOW64\AddEmail.dll

pause

If the Problem Keeps Recurring

If the problem is fixed but then it recurs at a later time, then it is most likely caused by anti-virus or spyware detection software, such as Norton Anti-virus or McAfee, that is mistakenly disabling the email engine in Facil.  It's still the same simple fix, but the problem will recur every time your A-V/Spyware program runs.

Determine which of your security programs is causing the problem.  Get the email working, then run each of your security scans - anti-virus or spyware detection - and try the email after each one completes.  You must configure the program that causes the problem to ignore the file AddEmail.DLL in the Facil Program Folder - or just have it skip the whole Facil program folder when scanning.  The method for doing this will be different for each program - consult their Help file for details.